Shipping policy

Shipping Policy

Last updated: January 2026

This Shipping Policy explains how and when we deliver your orders.

1. Delivery Locations

We currently deliver to:

  • England, Scotland, Wales and Northern Ireland

If we are unable to deliver to your location, we will contact you before processing your order.

2. Shipping Costs

Shipping costs are calculated at checkout and are based on:

  • Delivery method selected

  • Order size and weight

  • Delivery location

Any applicable delivery charges will be clearly shown before you complete your purchase.

3. Dispatch Times

We aim to dispatch orders:

  • Within [1–2] working days of order confirmation

  • Orders placed after [cut-off time, e.g. 2pm] will be processed the next working day

Orders are not dispatched on weekends or UK public holidays.

4. Delivery Times

Estimated delivery times are as follows:

  • Standard Delivery: [e.g. 2–4 working days]

Delivery times are estimates and may be affected by factors outside our control, including courier delays, weather conditions, or peak periods.

5. Couriers

We use reputable UK courier services, including:

  • [Royal Mail / DPD / UPS / DHL / Evri]

The courier used may vary depending on the size, weight, or value of your order.

6. Order Tracking

Where available, tracking information will be provided by email once your order has been dispatched.

7. Missed Deliveries

If a delivery attempt is missed:

  • The courier may leave the parcel with a neighbour or in a safe place

  • Or provide instructions for re-delivery or collection

Please ensure delivery details are correct at checkout. We are not responsible for delays caused by incorrect or incomplete address information.

8. Damaged or Lost Items

If your order arrives damaged, incomplete, or does not arrive within the estimated delivery time:

  • Please contact us within 48 hours of delivery (or expected delivery date)

  • Provide your order number and any relevant photos if applicable

We will investigate and arrange a replacement or refund where appropriate.

9. Ownership and Risk

  • Ownership of goods passes to you once payment is received

  • Risk passes to you upon successful delivery to the address provided

This does not affect your statutory rights.

10. Contact Us

If you have any questions about shipping, please contact us:

Email: sales@sensorydesigns.co.uk
Address: 15 The Street, Scoulton, Norfolk, NR94PF

Shipping Policy

Last updated: January 2026

This Shipping Policy explains how and when we deliver your orders.

1. Delivery Locations

We currently deliver to:

  • England, Scotland, Wales and Northern Ireland

  • [Optional: Channel Islands / Isle of Man / International destinations]

If we are unable to deliver to your location, we will contact you before processing your order.

2. Shipping Costs

Shipping costs are calculated at checkout and are based on:

  • Delivery method selected

  • Order size and weight

  • Delivery location

Any applicable delivery charges will be clearly shown before you complete your purchase.

3. Dispatch Times

We aim to dispatch orders:

  • Within [1–2] working days of order confirmation

  • Orders placed after [cut-off time, e.g. 2pm] will be processed the next working day

Orders are not dispatched on weekends or UK public holidays.

4. Delivery Times

Estimated delivery times are as follows:

  • Standard Delivery: [e.g. 2–4 working days]

  • Express Delivery: [e.g. next working day]

Delivery times are estimates and may be affected by factors outside our control, including courier delays, weather conditions, or peak periods.

5. Couriers

We use reputable UK courier services, including:

  • [Royal Mail / DPD / UPS / DHL / Evri]

The courier used may vary depending on the size, weight, or value of your order.

6. Order Tracking

Where available, tracking information will be provided by email once your order has been dispatched.

7. Missed Deliveries

If a delivery attempt is missed:

  • The courier may leave the parcel with a neighbour or in a safe place

  • Or provide instructions for re-delivery or collection

Please ensure delivery details are correct at checkout. We are not responsible for delays caused by incorrect or incomplete address information.

8. Damaged or Lost Items

If your order arrives damaged, incomplete, or does not arrive within the estimated delivery time:

  • Please contact us within 48 hours of delivery (or expected delivery date)

  • Provide your order number and any relevant photos if applicable

We will investigate and arrange a replacement or refund where appropriate.

9. Ownership and Risk

  • Ownership of goods passes to you once payment is received

  • Risk passes to you upon successful delivery to the address provided

This does not affect your statutory rights.

10. Contact Us

If you have any questions about shipping, please contact us:

Email: sales@sensorydesigns.co.uk
Address: 15 The Street Scoulton Norfolk, NR94PF