Refund policy
Returns Policy
Last updated: January 2026
We want you to be completely satisfied with your purchase. If you’re not, this policy explains how returns and refunds work.
1. Your Right to Cancel (Online & Distance Sales)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
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The cancellation period ends 14 days from the day you receive your items
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To exercise your right to cancel, you must notify us via either email or post.
Email: sales@sensorydesigns.co.uk
Address: 15 The Street, Scoulton, Norfolk, NR94PF
2. Returning Items After Cancellation
Once you’ve told us you wish to cancel:
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You must return the items within 14 days
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Items must be unused, in their original condition and packaging
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You are responsible for return postage unless the item is faulty or incorrect
We recommend using a tracked service, as you are responsible for the goods until they reach us.
3. Refunds
Once we receive the returned items, we will:
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Process your refund within 14 days
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Refund the original item cost including standard delivery
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Refund using the original payment method
We may reduce your refund if the item has been handled more than necessary to inspect it.
4. Faulty, Damaged or Incorrect Items
If your item is faulty, damaged, or not what you ordered:
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Please contact us as soon as possible
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We will offer a repair, replacement, or full refund
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We will cover all reasonable return postage costs
Your rights are protected under the Consumer Rights Act 2015.
5. Non-Returnable Items
The following items cannot be returned unless faulty:
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Custom-made or personalised items
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Items sealed for hygiene reasons once opened
6. Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order.
7. Contact Us
If you have any questions about returns, please contact us:
Email: sales@sensorydesigns.co.uk
Address: 15 The Street, Scoulton, Norfolk, NR94PF