If you have received sensory equipment from Sensory Designs that is damaged or faulty, we’re here to help. We are committed to ensuring you have a positive experience with our products and understand the importance of
addressing any concerns swiftly, safely, and effectively.

Before You Continue

• For Servicing, Training, or Technical Support, please use our dedicated Servicing Form.
• For general enquiries or delivery-related questions, our Contact Form offers a quicker solution.

Reporting Damage or a Fault

To report damage, a fault, or make a warranty enquiry, please complete
the form below. We kindly ask that you provide a clear description of the issue
and, where possible, upload photographs or supporting evidence. This helps our team assess the situation accurately and determine the most appropriate next steps.

Our Warranty & Faults Team will review your submission and guide you
through the resolution process as quickly as possible.

At Sensory Designs, we take great pride in the quality and reliability of our sensory equipment. We recognise the vital role safe, well-functioning
sensory environments play in supporting individuals with sensory processing
needs, and we are dedicated to resolving any issues promptly.

If you have any questions or need further assistance, please don’t
hesitate to contact our customer service team — we are always happy to help.